Frequently Asked Questions

How do I CHECK IN?

All of our properties offer the convenience of checking in directly at the property without any need to stop by our office first. Check in begins at 4:00pm. Two days prior to your arrival, you will receive an email from our reservations software with your specific arrival information. Bear in mind, during holidays and busy seasons the arrival time may be delayed due to the large workload, and we appreciate your patience and understanding.


We do not permit anyone to check in on Christmas Day, Thanksgiving Day, or Easter Sunday under any circumstances. Please do not ask for an exception to this rule. We have this policy in order to give those three days off to everyone in our company, including housekeepers and maintenance techs. You are welcome to schedule a check-in for any other holiday or day of the week.


If the home you reserved was not occupied the previous night, we will do our best to arrange early check-in if possible. However, we often will not know the readiness of a property before 11:00 a.m. on the day of your arrival, even if it has been vacant for several days. Remember there may be maintenance or other needs scheduled. Our office's Hospitality Team will contact you if early check in is possible; please do not call our office to inquire.


Yes, we can send directions to you once your reservation is confirmed with a signed agreement and full payment. We can only send the directions to the person in whose name the reservation is booked. Please make sure everyone in your group knows to arrive at the home after 4:00pm.


Yes. We provide one towel and washcloth per person that each respective house accommodates, plus a few extra towels if there is a hot tub. The beds are made up with clean linens (except bunks, sleepers, and futons, but linens are provided on site). If you routinely use two towels after bathing, you may need to bring some of your own.


We provide a starter kit of toilet paper, paper towels, dish soap, hand soap, bathroom toiletries, laundry detergent, and garbage bags. It’s enough for one or two nights, but will likely not be enough to get you through your entire stay. You may want to bring some necessary items from home or plan to buy some upon arrival. Homes are not stocked with cooking oils or spices, hairdryers, condiments, coffee, coffee filters, or food storage items including plastic wrap or foil.


We have a dedicated team of on-call maintenance techs and agents able to help you with questions, concerns, and emergencies after our office is closed. The after-hours number is provided in your welcome packet.


We ask that you bag up and remove all garbage and place it in the outside trash cans; that you load & start the dishwasher; and that you place all used towels in the bathroom nearest the laundry room. Please close and lock all doors and windows, turn off all lights, adjust the heat or air conditioning according to instructions given on arrival; and have a safe trip home!

can i book the reservation but use my friend or families credit card to pay?

We require that the person placing the reservation serve as the responsible party for the group. This means that person must be 25 years of age or older; must sign the rental agreement; and must use a credit card in their name to pay for the reservation.

i paid the first payment but my friend going with me wants to pay the balance. can you take their card number?

We are glad to take another person’s card for a payment, but that person will have to sign the full rental agreement as that is our written authorization to charge their credit card.

i want to buy a gift certificate for someone speacial.can i do that?

Yes! We are pleased to offer gift certificates in any amount that can be used towards any property. Call our office at 800-237-7975 and one of our friendly Reservation Specialists will be happy to help.

must i have a 4wd/awd vehicle in winter?

We care about your safety and don’t want you to spend your valuable vacation time stuck in a ditch or waiting for a tow truck. Because of this, we strongly recommend that you drive a vehicle equipped with 4-Wheel Drive or All Wheel Drive to access all properties from November to April. Make sure everyone in your group knows this and does not wait to prepare for potentially snowy conditions once they have arrived, as it can be difficult to drive without proper equipment when roads are snow-covered or icy. If the road leading to your rental cabin is snow-covered you may also need tire chains, and it is wise to bring those instead of waiting to purchase them in the Boone area. If a BRMR employee can reach the house with a 4WD vehicle, then it is considered accessible. Keep in mind that parking on the roads to houses may be illegal and could result in accidents, fines, vehicle towing, and inability for locals and rescue vehicles to get to your house or others around you. Knowledge of and experience with driving in snow and ice is also important. We are not able to give any refunds, credits, or switching of properties if you come unprepared for wintery conditions and cannot get to your property.

how will my security deposit be refunded,and when may i expect that?

As long as there were no damages, the security deposit will be refunded to your credit card approximately two to three (2-3) weeks after you have checked out of your house. If you paid by check, your refund will be sent by check. By law, we have up to thirty (30) days to return the deposit, but we do our best to return it to you within two to three (2-3) weeks, unless damages are found.

must i arrive on a specific day of the week?

No, we do not place restrictions on what day of the week you must arrive. We prefer renters with a week-long stay to check in on any day of the week except Saturdays, since that crosses over two weekends, but we will gladly book anything you need.

may i shoot firearms or fireworks at the property?

Absolutely not. The discharge of firearms and fireworks is strictly prohibited at all of our homes for any reason, including holidays and celebrations. Sound travels quite far in these mountains and we do not want a nearby fulltime resident being disturbed by the noise and calling the local law enforcement on you. Furthermore, we can't run the risk of causing damage to the property or starting a brush fire.

what pets do you allow?

Most pet-friendly properties allow dogs only, but there are a few properties willing to consider exceptions. Also, please note that some properties specify weight, age, or allergy restrictions. Refer to the property’s web listing for details. Guests bringing a pet are expected to pay the per-pet nightly rental fee listed on the property's website listing.

is there a fee  to add my pet?

Our pet-friendly properties require a taxable, non-refundable pet fee. The amount will be listed on the rental marketing page: either $25.00/nt or $50.00/nt per pet.

how do you handle lost and found items?

We are not responsible for items which are left behind. However, if you contact us about a specific item, we will do our best to locate it and return it to you. We cannot guarantee that it will be found or that it can be shipped back within a set time frame. If the item is very important and you request us to overnight ship it, we will accommodate this if possible and charge your on-file card.

what credit cards do you accept?

We accept Visa, Discover, MasterCard, and American Express.

do you offer travel insurance?

Yes, we are glad to offer travel insurance to our guests through nationally recognized company RedSky Travel Insurance. Your booking agent will provide you with any details you may need.

do you offer accidental damage insurance?

Yes, every reservation is required to pay a small fee to receive up to $3,000 of accidental damage protection on their rental. Your booking agent will provide you with any details you may need.

may i build a fire pit on the property if there is not one?

If your cabin does not have a fire pit, please do not make your own. You will be charged for unauthorized outdoor burning and dismantling/extra cleaning labor.

may i roast marshmallows in the gas fire place?

Please refrain from roasting marshmallows in our gas log fireplaces. Doing so would make a sticky mess for our housekeepers and is not covered by your accidental damage protection and would incur extra cleaning charges to you, the renter.

may i burn real fire wood in the gas log fire place?

Tenants may NOT, under any circumstances, burn real firewood in a gas log fireplace. That would be a terrible, and potentially deadly, disaster.

does the house have wifi,if so do i need a password?

Most properties have WiFi, and if there is a password required, it will be listed in the home’s welcome book and provided to you in the arrival information.

is firewood provided with homes that have a wood burning fireplace or firepit?

Most homes do not provide firewood on site. We are glad to offer you the opportunity to purchase firewood for $20/day to have on arrival. That price is for two bundles of firewood and one Firestarter log per day, and delivery is included. We require a week (7 days) advance notice to arrange and deliver the firewood.

will the hot tub be ready to use when i arrive?

Yes! Our hot tubs are serviced and sanitized for guest’s stay by a state-certified spa technician, so relax and enjoy.

what is provided in the kitchen?

Our homes come equipped with a basic set of cookware, sufficient plates & silverware for the occupancy of the home, and basic serving and baking dishes. Most homes do not have unusual items such as crock pots or blenders, so if you’re planning a dish that requires an unusual item it is best to bring that from your home.

where is your office located and what are the hours?

We are located on Highway 421 beside the Nissan car dealership, at 2464 US Highway 421 South, Boone NC 28607. We’re open 9-5 Monday-Friday and 9-1 Saturdays. Stop in and say hi!

where is the nearest hospital?

The High Country area has several hospitals and urgent care walk-in clinics throughout.


Watauga Medical Center
336 Deerfield Road, Boone, NC 28607

Cannon Memorial Hospital
434 Hospital Drive, Linville, NC 28646

Ashe Memorial Hospital
200 Hospital Avenue, Jefferson, NC 28640

Urgent Care/Clinics:
FastMed Urgent Care
178 Highway 105 Extension, Suite 101, Boone, NC 28607

AppUrgent Care
2146 Blowing Rock Rd, Boone, NC 28607

Davant Medical Clinic
621 Chestnut Ridge Parkway
Blowing Rock, NC 28605

where can i rent a car?

There are three rental agencies in the Boone area:
Enterprise Rent-A-Car
1435 NC-105, Boone, NC 28607
828-268-9761 /

1050 NC-105, Boone, NC 28607
828-263-1134 /

Modern Toyota of Boone
225 Modern Drive, Boone, NC 28607
877-661-0535 /

where is the nearest grocery store?

There are quite a few grocery stores in this area. Most of our homes are no more than 25 minutes from the nearest supermarket. There is a Super Walmart in Boone and in West Jefferson, as well as a number of chain grocery stores in Boone, Banner Elk, and Blowing Rock, including Food Lion, Lowes Foods, Earth Fare, Ingles, Harris Teeter, and Publix.

do you offer grocery delivery service?

We do not have a service like that in-house, but we highly recommend a local company called Mountain Guest Services. Your booking agent can get this information to you.